FAQ

Buying from us and delivery

Where do you deliver to and how much does it cost?

We deliver world wide. For UK addresses you can order as much as you like and pay just a £4 flat fee. Postage for other countries varies but can be found when you add an item to your basket.

Please note, some items may incur duties, taxes and fees when sent to non-EU countries. It is the buyer’s responsibility to pay for these if applicable.

Can orders be returned?

We accept returns within 14 days of the order being sent. If you decide to return the product to us, we will arrange for a refund on the product. Please email us at enquiries@birdsyard.co.uk if you wish to return an order.

What payment options are there?

We accept payment via Pay Pal, Visa, Master Card, Maestro and American Express.

Can I collect from one of your shops?

Yes. Collection from either our Sheffield or Lincoln shops is free, just select that option at the checkout.

 

Our shops and products

Where are your shops?

We have 2 shops – 44 Chapel Walk in Sheffield and our new shop is at 61 Steep Hill in Lincoln.

Who makes the products?

We have a combination of products carefully selected from around the globe as well as a number of products handmade by small, independent UK creatives, most with a link to Sheffield and Lincoln.

I’ve seen an item in one of your shops, why isn’t it available on this site?

A lot of the handmade items we sell are very limited editions or one offs which means we only have enough stock to have them in our shops. However, if there’s something you’ve seen in person and would like to order it online, do get in touch with us and if we still have the item available we can arrange for it to be added just for you.

44 Chapel Walk, Sheffield, 0114 278 8709
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