FAQ

Buying from us and delivery

Where do you deliver to and how much does it cost?

We currently only deliver to UK addresses and you can order as much as you like and pay just £4 postage per order.

Postage and availablity varies for different countries. If you’re outside the UK please contact us for information at enquiries@birdsyard.co.uk

Please note, some items may incur duties, taxes and fees when sent to non-EU countries. It is the buyer’s responsibility to pay for these if applicable.

Can orders be returned?

We accept returns within 14 days of the order being sent. If you decide to return the product to us, we will arrange for a refund on the product. Please email us at enquiries@birdsyard.co.uk if you wish to return an order.

What payment options are there?

We accept payment via Pay Pal, Visa, Master Card, Maestro and American Express.

Can I collect from one of your shops?

Yes. Collection from either our Sheffield or Lincoln shops is free, just select that option at the checkout. Your order should be ready to collect straight away. If for any reason it can’t be (for example the item is in Lincoln and you’re collecting from the Sheffield shop and we need to get the item to the correct shop) we will contact you to let you know.

Our shops and products

Where are your shops?

We have 2 shops – 44 Chapel Walk in Sheffield and  61 Steep Hill in Lincoln.

Who makes the products?

We have a combination of products carefully selected from around the globe as well as a number of products handmade by small, independent UK creatives, most with a link to Sheffield and Lincoln.

I’ve seen an item in one of your shops, why isn’t it available on this site?

A lot of the handmade items we sell are very limited editions or one offs which means we only have enough stock to have them in our shops. However, if there’s something you’ve seen in person or on our social media sites and would like to order it online, do get in touch with us and if we still have the item available we can arrange for it to be added just for you.

How do I get in touch with you

general – enquiries@birdsyard.co.uk

to stock with us – sellwithus@birdsyard.co.uk

phone – 0114 2788709

Facebook – /BirdsYardSheffield    or   /BirdsYardLincoln

in person – 44 Chapel Walk, Sheffield, S1 2PD  or  61 Steep Hill, Lincoln, LN2 1LR

44 Chapel Walk, Sheffield, 0114 278 8709
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